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Order Info
Order Info
54 articles
Why is a specific color or size unavailable for purchase?

Placing an order

There is a typo in my text
What is a design editor and how does it work?
How to place an order?
How can I upload my image/designs?
Can I edit my design after I have placed my order?
Can I cancel or modify my order?
What Is Your Return Policy And Quality Guarantee?
File upload limit
Can I order custom size prints?
Where can I find photos I have already uploaded?
How can I add special characters to the text?
Can I recover deleted photos?
I've placed an order - what happens next?
Can I order in bulk?
Can I change my paper options after my order has been placed?
What are the requirements of the photos I upload?
Can I add more pictures?
Can you edit a design for me?
What guidelines should I keep in mind when I send my photos?
How do I save the design I have created?
Can I edit a design saved in drafts?
How can I upload images?
Can I order cards in advance and have them sent to me later?
How can I order a new calendar?
Can I order cards only without envelopes?
Will a blurry photo print well?
Can I preview the version that goes to print?
How do I know if the order went through?
Can I enlarge and print my older photos?
How can I speed up the photo upload process?
How do I upload images from my Mac?
Can I crop my photos in the online editor?
Can I add multiple photos to a card design?
Where can I find my drafts?
Do you check the quality of the photos?
Can I add text in a foreign language and special characters?
Can you change background of a template for me?
How do I delete a photo?
How do I know my photo has good quality?
How do I download the Optimalprint app?
How can I re-order a book in the app?
How can I reorder a design?
Do I need an account to place an order?