How to log out?
Hover your cursor to the profile icon in the upper right corner.
Select "logout" from the dropdown.
How do I update my account information or password?
Update Information
Sign In: Log in to your account and go to the "Your Account" panel.
Contact Details: Navigate to 'Your Addresses' to update your delivery address(es) and to "Account Settings" for email address, email preferences, and other personal details.
Change Password
Change Password: In the "Account Settings" section, enter your old password, then your new password in the "Update your password" area and click "Update".
Forgot Password: If you’ve forgotten your password, click here to reset it.
How do I delete my account and all my data?
If you would like to delete your Optimalprint account, you can follow these steps:
Log in to your account and go to "Account Settings"
Go to " Your Account and Data"
Click on "Delete Account" for the text box to appear.
Type in or copy paste "DELETE" in your own language. Make sure it all on capital letters and click on "Delete Account".
A pop-up will appear to confirm the account deletion and click on "OK".
Why did I receive an advertisement with a picture of one of my family members?
We understand your concern regarding the advertisement you received. The image shown, featuring you or a family member, is from a previous order you placed with us. Rest assured, this advertisement was sent exclusively to you as part of a personalized experience.
Understanding and Resolving Unexpected Charges on Your Account
Introduction
Unexpected charges on your Optimalprint account can often be attributed to subscription renewals or other payment authorizations. This section provides a comprehensive guide on understanding the reasons behind such charges, resolving duplicate or unauthorized payments, and managing your subscriptions to avoid future issues.
Common Reasons for Unexpected Charges
Subscription Renewals
Most unexpected charges are related to the annual renewal of your Optimalprint Plus Membership. This renewal ensures you continue enjoying the benefits and features of this service. For instance, a subscription renewal can occur automatically if not canceled before the renewal date.
Temporary Payment Authorizations
Sometimes, you might notice duplicate or pending charges on your account due to temporary authorizations by your payment provider or failed transactions. These charges are typically reversed automatically if the transaction does not complete.
How to Identify Unauthorized or Duplicate Charges
Check Your Order History: Use the year filter in your Optimalprint account to confirm whether a single or duplicate order has been placed and processed.
Contact Your Payment Provider: For unresolved issues or further clarification, it’s recommended to contact PayPal, your bank, or the payment method used.
Refund Process for Unauthorized or Disputed Charges
If you feel a charge was made without your consent:
Initiate a Refund Request: Contact Optimalprint customer support to start the refund process for the disputed charge. Ensure to provide details about the transaction.
Processing Time: Refunds are typically processed using the original payment method and may reflect in your account within 4-7 business days. Be aware that canceling a subscription linked to the refund will result in losing associated membership benefits.
Managing Subscriptions Effectively
Canceling Subscriptions: If you do not wish to renew your Optimalprint Plus Membership, ensure you cancel it before the renewal date to avoid future charges. You can do this through your Optimalprint account settings.
Keeping Track of Renewal Dates: Mark subscription renewal dates on your calendar or set reminders to stay informed.