Canvas FAQs | Optimalprint Help Center

`How can I personalize my canvas?`

In order to personalize your canvas, please select the format you want and click on 'Personalize Design'. Then go to 'Photos' and upload your photos by clicking 'Choose photo' and select the images you want. Please drag and drop the image you want to use in the middle of the frame.

`What are the available formats and layouts for the Canvas?`

A canvas print is the result of an image printed onto canvas (extremely durable plain-woven fabric) which is gallery-wrapped, onto a frame and displayed.

You can select the following sizes:

Legacy Website

Available in inches: United Kingdom, Canada, Sweden, Denmark, France, Ireland, Netherlands, Germany, Norway, Belgium, Switzerland, Singapore, Brazil, Italy, Spain

The thickness is available as follows:

2 cm
4 cm

New Website

Available in cm: AU, USA, New Zealand

The thickness is available as follows:

2cm/0.8"
4cm/1.6"

`How can I edit the Canvas using the design editor?`

After you have chosen the desired canvas type in the product page, you will be automatically redirected to the design editor.

The design editor for canvases is easy and straightforward. It contains the following features:

Legacy Website

On the left side you have the main categories of tools: “Gallery”, “Layouts” and “Formats”
- Clicking on “Gallery” will allow you to upload a file (you can upload them either straight from your device or from Google photos, Facebook, Instagram or Dropbox. Please make sure the images are high resolution and with a DPI over 300)
- Clicking on “Layouts” reveals all the available layouts of the design, including collages
- Clicking on “Formats” will allow you to
  - Choose between printing only on the main surface or also on the edges (wrap around)
  - Choose between thicknesses (standard 2 cm or premium 4 cm)
  - Choose the orientation of the canvas between Landscape/Horizontal, Portrait/Vertical or square
  - Choose the format, which includes multiple sizes for the canvas
In the center there is the canvas design itself
- Clicking on it allows you to choose a file from the ones which you uploaded
- You can also move the images around to make sure you avoid important parts being cut off in the design. There is a zoom features as well.
- If you click on the added image, some buttons will appear right above the design:
  - Undo action
  - Redo action
  - Zoom mode, which allows you to zoom the image on the design
  - Rotate, which allows you to rotate the image
  - Buttons to flip the image horizontally or vertically
  - And the crop tool to crop the image as you would like within the design
- At the top, you have a summary of the product specifications you have chosen
At the top-right you have the "Save to drafts", "Add to basket" and "Preview"
At the bottom-right you have the zoom option once again

New Website

The instructions and clear and the process is smoother. The process is almost the same where the option to add photos, change the layout, and format can be on the right side of the page.

However, we have added a feature wherein you can add text to your print.

In addition, in order for your design to be saved after you have made the necessary edits, click on exit and a pop-up message will show up where you have the option to click on "exit and save changes"

You can check your drafts by clicking the note icon which can be found on the upper right corner of your screen.

Important:

Always check the preview before proceeding to place the order to ensure everything was saved
If you get an error message, do not ignore it and follow the instructions (usually it prompts about an issue with the image)
Maximum image size is 30 MB, and we support JPEG and PNG

`How to avoid bleeds and cut heads on canvas`

When uploading a photo/image to a canvas template, the default layout will scale the photo in a way that the edges will be placed in the bleed area.

The bleed area is referring to the edges of the print that will be wrapped up around the frame.

Step 1: You will see the full image in the editor (bleeds included).

Step 2: Check the preview and you will notice the edges that will be wrapped around the canvas (they will not be visible on the front view of the canvas, but on the edges of the final product).

Step 3: Check the full preview and see how the final product will really look.

If you are not satisfied that part of the image will be cropped, we recommend changing the layout. This will allow the image to be fully visible on the front of the print, and the edges around the frame will be white.

`What is behind my canvas?`

Your name and printing information will be visible on the wrapped material on the back of the canvas to guarantee the quality of our products.

We include this information on the back of our canvases to guarantee that each customer receives their canvas accurately, minimizing any packaging errors. We implement this process to prevent any confusion or mix-ups in orders that may arise from the canvas being packaged upside down. Additionally, this serves as an extra quality assurance measure, ensuring that every order has been printed to our standards.

`How to hang a canvas?`

Step 1: Mark the wall

Mark in pencil where you want to place your canvas on the wall. Remember that the top of your canvas will be slightly above your pencil mark.

Step 2: Hammer the wall hook to the marked spot

Gently nail the hook where you marked the wall with a pencil. Hammering the nail at a slight angle will ensure that the wall bears most of the weight.

Step 3: Attach your bracket to the back of the canvas

Place it on the back of your canvas. On the top or on the sides - that's up to you. Use the screwdriver to screw the bracket in place.

Step 4: Hang your canvas

The hanging kit is included with the canvas in the order:

1 x sawtooth bracket
2 x screws
1 x hook
Note: One sawtooth bracket can support a canvas weighing at most 6 kg (15 pounds).

Sample sawtooth brackets that will come with your canvas. (depending on the available hanging system)

`Is it possible to order a canvas without the frame?`

Our canvas is wrapped around a wooden frame; unfortunately, it is impossible to order it without its frame.