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Clothing FAQs
Clothing FAQs
Updated over a month ago

Printing options for apparel

We offer front, back, neck and sleeve printing.

You can edit your design to take partially or most of the front and/or the back of the garment.

Printing in the inside label and all-over printing is currently unavailable.

Note: This does only applies to new website👇

Sleeves, inner neck, and outer neck printing are only available in our new website.

What Technology Is Used To Print On Clothes?

Our standard process is the Direct to Garment (DTG) method of printing. This is the equivalent to digital printing for paper and it's ideal for printing on-demand on cotton.

That means:

We can create photo-quality prints with the maximum detail in design

You have extensive colour options and the amount of colours doesn't affect pricing

There are no order minimums so it's suitable for small batches

You can print on cotton

It's more eco-friendly than other methods (water-based ink, less waste)

Note: We currently do not offer embroidery, sublimation and screen printing.

We can create photo-quality prints with the maximum detail in design

You have extensive colour options and the amount of colours doesn't affect pricing

There are no order minimums so it's suitable for small batches

You can print on cotton

It's more eco-friendly than other methods (water-based ink, less waste)

Note: We currently do not offer embroidery, sublimation and screen printing.

Smell, discoloration, and marks

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or slightly brown residue. Don't worry, that's not unusual - it's from a fixation agent, which supports the chemistry of the ink to form strong bonds with the fabric, applied during the printing process and it's not permanent.

A fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. It is recommended to wash DTG printed garments inside out at 30ºC or cooler.

Care Instructions

Machine wash, warm, inside out, like colors

Tumble dry low

Use only non-chlorine bleach

Do not dry clean

Do not iron

Are your T-shirts monochromatic or multi-colored?

We only offer monochromatic T-shirts, meaning each T-shirt is a single color. However, we have a variety of T-shirt styles available, and our product catalog includes T-shirts in different colors. You can choose your preferred color from the options provided when selecting a T-shirt.

I am being charge for printing cost but I did not add a design

Please check if there is an image/text holder that was added previously and not removed. It will be detected as part of the design in our system despite being blank.

We are working on fixing this and we appreciate your patience as we resolve this as soon as we can.

Design editor for clothing


After selecting your desired clothing type on the product page, you'll be seamlessly redirected to our intuitive design editor.

Legacy Website:

Tool Categories:

Located on the left side of the editor, you'll find the main categories of tools:

  1. Gallery:

    • Upload files directly from your device, Google Photos, Facebook, Instagram, or Dropbox.

    • Ensure images are high resolution (DPI over 300).

  2. Text:

    • Add custom text to your design.

  3. Formats:

    • Choose the clothing size.

    • Select the clothing color.

Design Area:

In the center of the editor, you’ll see your clothing design:

  • Click on the design to select and position your uploaded files.

  • Move images around to avoid important parts being cut off.

  • Zoom in and out for precise adjustments.

Image Editing Tools:

When you click on an added image, you'll see a toolbar appear above the design:

  • Undo: Revert the last action.

  • Redo: Redo the last undone action.

  • Zoom: Zoom in on the image for detailed editing.

  • Rotate: Rotate the image to the desired angle.

  • Flip: Flip the image horizontally or vertically.

  • Crop: Customize the image within the design.

Navigation and Options:

  • Top Menu:

    • Summary: View a summary of the product specifications you’ve chosen.

    • Add to Basket: Add your design to the basket for purchase.

    • Preview: Preview your design before finalizing the order.

  • Bottom Menu:

    • Switch Views: Easily switch between front and back design views.

    • Zoom: Additional zoom control.

design_editor_clothing.gif

Legacy website: United Kingdom, Canada, Sweden, Danmark, France, Ireland, Nederland, Germany, Norway, Belgique, Switzerland, Singapore, Brazil, Italia, Spain

New Website:

Tool Categories:

Located on the left side of the editor, you'll find the main categories of tools:

  1. Photos:

    • Upload files directly from your device, Google Photos, Facebook, Instagram, or Dropbox.

    • Ensure images are high resolution (DPI over 300).

  2. Text:

    • Add custom text to your design.

  3. Products:

    • Choose the clothing size.

    • Select the clothing color.

  4. Layouts

    • You can choose different layouts.

Design Area:

In the center of the editor, you’ll see your clothing design:

  • Click on the design to select and position your uploaded files.

  • Move images around to avoid important parts being cut off.

  • Zoom in and out for precise adjustments.

Available Printing Combinations:

  • Inner Neck: Front (f), Back (b), Right Sleeve (rs), Left Sleeve (ls)

  • Outer Neck: Front (f), Right Sleeve (rs), Left Sleeve (ls)

Image Editing Tools:

When you click on an added image, you'll see a toolbar appear above the design:

  • Undo: Revert the last action.

  • Redo: Redo the last undone action.

  • Zoom: Zoom in on the image for detailed editing.

  • Rotate: Rotate the image to the desired angle.

  • Flip: Flip the image horizontally or vertically.

  • Crop: Customize the image within the design.

Navigation and Options:

  • Top Menu:

    • Summary: View a summary of the product specifications you’ve chosen.

    • Add to Basket: Add your design to the basket for purchase.

    • Preview: Preview your design before finalizing the order.

  • Bottom Menu:

    • Switch Views: Easily switch between different parts of the t-shirt and design views.

    • Zoom: Additional zoom control.

New website

Important:

  • Always check the preview before proceeding to place the order to ensure everything was saved

  • If you get an error message, do not ignore it and follow the instructions (usually it prompts about an issue with the image)

  • Maximum image size is 30 MB, and we support JPEG and PNG

Baby Clothing Specification


Classic baby crewneck t-shirts

Material :100% cotton

Weight: 150-160 g/m²

Features: Twin needle stitching

Size chart:
​ Width (mm) Length (mm)

6m/3-6m 254 318

12m/6-12m 279 343

18m/12-18m 305 368

24m/18-24m 330 394
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Classic baby short sleeve onesies

Material: 100% cotton

Weight: 150-200 g/m²

Features: Envelope opening on shoulders

Size chart:

Width (mm) Length (mm)

Newborn/0-3m 191 273

6m/3-6m 229 298

12m/6-12m 254 324

18m/12-18m 279 349

Premium baby long sleeve onesies

Material: 100% cotton

Weight: 170-200 g/m²

Features: Envelope opening on shoulders

Size chart:

Width (mm) Length (mm)

Newborn/0-3m 184 292

6m/3-6m 222 318

12m/6-12m 248 343

18m/12-18m 273 368

T-Shirt Specifications

Kids' Premium T-Shirt

Classic comfort meets colour with these soft premium t-shirts for kids. Perfect for everyday wear.

Product Details:

  • Youth fit unisex

  • Durable fabrics 4.5 oz or 153 g

  • Material: 100% combed ring-spun cotton

  • Exception: heather colour (90% combed ring-spun cotton/10% polyester)

  • Exception: heather colour (90% combed ring-spun cotton/10% polyester)

  • Ribbed collar to ensure the shape of the neckline

  • Shoulder to shoulder self-fabric binding to secure shape and avoid stretch, sag or break

  • Side-seamed for a more tailored and flattering fit

  • Double needle sleeves and bottom hem for a cleaner finish and more durable look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Unisex T-Shirt

Available in a range of different colours, you can't go wrong with this semi-fitted t-shirt. Perfect for everyday wear, it goes well with just about anything.

Product Details:

  • Semi-fitted unisex

  • Durable fabrics 4.5 oz or 153 g

  • Material: 100% ring-spun cotton

  • Fiber content varies for some colours. Please check below for exceptions.

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Taped neck and shoulders for a soft feel and clean look

  • Rolled forward shoulders give it a more comfortable fit

  • Double needle sleeves and bottom hem for a cleaner finish and more durable look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

  • Material Exceptions: Ring-spun cotton / polyester: heather colours (35/65), sports grey (90/10)

Unisex Premium T-Shirt

Designed with superior combed and ring-spun cotton, this premium t-shirt provides the best fit and softness. You'll love how it feels.

Product Details:

  • Semi-fitted unisex

  • Durable fabrics 4.2 oz or 142 g

  • Material: 100% airlume combed and ring-spun cotton

  • Exception: ash (99% airlume combed and ring-spun cotton / 1% polyester)

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Shoulder taping for a soft feel and clean look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Unisex Triblend T-Shirt

You won't want to take off this top quality t-shirt, featuring a uniquely soft triblend fabrication consisting of cotton, polyester and rayon. Rayon was originally created as a silk substitute, giving it a luxuriously soft feel. It's sheer joy to feel on your skin.

Product Details:

  • Semi-fitted unisex

  • Durable fabrics 3.8 oz or 129 g

  • Material: 50% polyester / 25% airlume combed ring-spun cotton / 25% rayon

  • Exception: black heather (70% airlume combed ring-spun cotton / 15% polyester / 15% rayon)

  • Unique combination of materials for the softest result

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Women's T-Shirt

Relaxed, tailored and ultra-comfortable, you'll love the look and feel of this durable, reliable classic.

Product Details:

  • Fitted women

  • Durable fabrics 5.4 oz or 183 g

  • Material: 100% ring-spun cotton

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Taped neck and shoulders for a soft feel and clean look

  • Twin needle sleeves and bottom hem for a cleaner finish and more durable look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Women's Triblend T-Shirt

Besides great drape, stretch and recovery, this t-shirt features a uniquely soft triblend fabrication consisting of cotton, polyester and rayon. Rayon was originally created as a silk substitute, giving it a luxuriously soft feel. It's sheer joy to feel on your skin.

Product Details:

  • Fitted women

  • Material: 50% polyester / 25% combed ring-spun cotton / 25% rayon

  • Durable fabrics 4.3 oz or 146 g

  • Unique combination of materials for the softest result

  • Side-seamed for a more tailored and flattering fit

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Organic Cotton


Unequaled quality is important to all of us and we have carefully chosen to partner with some of the world’s leading clothing brands, who deliver consistent, superior quality.

  • When we say organic, what is the source of this? Organic cotton is farmed naturally, avoiding harmful pesticides and other chemicals. This process is safer and cleaner for the environment. Being organic means organic agriculture is not exposing our people, soil, air and water to these harsh chemicals.

  • What certifications do you have? Our organic cotton collection is made with GOTS-certified organic cotton. This is an independent certificate for our entire supply chain. GOTS is recognized as the world's leading processing standard for textiles made from organic fibers. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.

  • Why is Organic more expensive? There are a few reasons why there seems to be a premium on the cost of Organic products. Demand for products and supply of fabric is still low, so manufacturing is only limited. Manufacturers who are serious about adhering to high ethical and organic standards pay extra for licensing and certification and the right to use logos such as GOTS, OekoTex and IVN Best. This sets their products at a premium.

  • Why should I buy Organic cotton?
    - Soft, breathable, and comfortable to wear vis a vis synthetic fabrics.
    - Hypoallergenic: safer for sensitive skin, since it is devoid of toxic chemicals.
    - Better for the planet and safer for the farmer’s health.

  • Is the paint utilized for printing also eco-friendly? Yes, the technology used for printing is the same as all of our cotton-based or high-cotton content products: direct-to-garment (DTG), which utilizes water-based ink.

  • Are your organic cotton products vegan-friendly? Yes, all our products are PETA Approved vegan friendly.

  • What materials do you use for your organic cotton range? We handpick every single fabric based on its environmental footprint and lifetime durability. We only ever use Class A and B fibers and as we go we’ll only ever look for the most responsible fabric material and technology available. That means natural, renewable, recycled, biodegradable and or low-impact textiles only.

  • How are your organic cotton products produced and shipped? All our products are made with responsibly sourced and sustainable materials. We continuously work to make our value chain even more sustainable by setting high requirements, following up and developing our suppliers. All print partners have signed Gelato´s Supplier Code of Conduct. We carefully select each print and logistics partner in our network. We do not choose them based on price, but on their production excellence and professionalism.

  • Does organic cotton last longer? Organic cotton also seems to be more durable than regular cotton. Organic cotton fibers are longer and they have a stronger connection with each other.

  • Do I need to wash or care for my organic cotton clothing any differently? No, same as for conventional cotton. Follow these care instructions:
    - For the first wash, it is best to use cold wash or maximum 30°C water temperature.
    - Use a normal or mild detergent.
    - Wash inside out.
    - Wash with similar colors.
    - Preferable air dry or tumble dry - low heat.
    - Can be ironed at medium temperature.

  • Will print quality be different on organic cotton? No, print quality will be the same as in conventional cotton. Water-based inks can provide the optimal finish for your print in all our organic clothing range.

Hoodies

Kids' Hoodie:

This super cozy hoodie with a kangaroo pouch will keep the kids warm and snug in colder days.
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Product Details:

  • Youth fit unisex

  • Material: 50% cotton/ 50% polyester

  • Durable fabrics 8 oz or 271 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Double-lined hood for additional warmth and a more stylish look

  • Air jet yarns that provide a softer feel and reduce pilling wash after wash

  • Double-needle stitching at shoulder, armhole, neck, waistband, and cuffs for a cleaner finish and more durable look

  • Quarter-turned to eliminate centre crease

  • Direct to garment printing using water-based ink for an eco-friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Unisex Hoodie:

A classic for colder days, this feel-good hoodie will keep you warm and cozy

Product Details:

  • Classic fit unisex

  • Material: 50% cotton / 50% polyester

  • Durable fabrics 8 oz or 271 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Color-matched drawcords provide a more cohesive look

  • Double-lined hood for additional warmth and a more stylish look

  • Air jet yearns that provides a softer feel and reduce pilling wash after wash

  • Double-needle stitching at shoulder, armhole, neck, waistband and cuffs for a cleaner finish and more durable look

  • Quarter-turned to eliminate centre crease

  • Direct to garment printing using water-based ink for an eco-friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton
    ​

Unisex Premium Hoodie:

A classic for colder days, this feel-good premium hoodie shouldn't go amiss in anyone's wardrobe.


Product Details:

  • Classic fit unisex

  • Material: 55% cotton/ 45% polyester

  • Durable fabrics 7.5 oz or 254 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Color-matched drawcords provide a more cohesive look

  • Allover cover-seamed construction for a cleaner and more durable finish

  • Direct to garment printing using water-based ink for an eco-friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Unisex Zip Hoodie:

This zip hoodie is not only comfy but it also combines the classic hoodie look with practical detail

Product Details:

  • Classic fit unisex

  • Material: 55% cotton / 45% polyester

  • Durable fabrics 7.5 oz or 254 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Color-matched drawcords provide a more cohesive look

  • Allover cover-seamed construction for a cleaner and more durable finish

  • Direct to garment printing using water-based ink for an eco-friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Unisex Sweatshirt:

This sweatshirt is a down-to-earth classic, combining style with functionality. Perfect for colder days.

Product Details:

  • Classic fit unisex

  • Material: 50% cotton / 50% polyester

  • Durable fabrics 8 oz or 271 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Air jet yearns that provides a softer feel and reduce pilling wash after wash

  • Double-needle stitching at shoulder, armhole, neck, waistband, and cuffs for a cleaner finish and more durable look

  • Quarter-turned to eliminate centre crease

  • Direct to garment printing using water-based ink for an eco-friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Long-Sleeved T-Shirt Specifications

Unisex Long-Sleeved T-Shirt

Perfect for in-between seasons, this long-sleeved t-shirt is light enough to wear in warmer days whilst keeping you warm when it gets cooler. Its classic fit emphasises comfort, creating a confident appearance.

Product Details:

  • Classic fit unisex

  • Material: 100% cotton

  • Exception: graphite (50% cotton/ 50% polyester)

  • Durable fabrics 5.3 oz or 180 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Rib cuffs to keep you snug and warm

  • Quarter-turned to eliminate center crease

  • Taped neck and shoulders for a soft feel and clean look

  • Double needle bottom hem for a cleaner finish and more durable look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Unisex Premium Long-Sleeved T-Shirt:

Perfect for in-between seasons, this premium long-sleeved t-shirt is light enough to wear in warmer days whilst keeping you warm when it gets cooler. Its classic fit and premium quality emphasise its softness and comfort, creating a confident appearance.

Product Details:

  • Classic fit unisex

  • Material: 100% combed ring-spun cotton

  • Durable fabrics 4.3 oz or 146 g

  • Side-seamed for a more tailored and flattering fit

  • Baby rib set in collar for shape retention

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Tank Tops

Unisex Premium Tank Top

Looking to workout in style or simply a more sporty look? This premium tank top is the obvious choice. Designed with superior combed and ring-spun cotton, it's the perfect combination between softness and a modern fit.

Product Details:

  • Semi-fitted unisex

  • Material: 100% airlume combed and ring-spun cotton

  • Durable fabrics 4.2 oz or 142 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Women's Premium Tank Top

Designed with exceptionally soft poly-viscose fabrication that softly drapes around curves, this premium tank top is a must have. With modern elongated armholes and curved bottom hem, it is perfect for layering.


Product Details:

  • Relaxed drapey fit women

  • Material: 65% polyester/ 35% viscose

  • Fiber content varies for some colours. Please check below for exceptions.

  • Durable fabrics 3.7 oz or 125 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Low cut armhole and curved bottom hem for a more feminine look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

  • Material Exceptions: Polyester / airlume combed and ring-spun cotton / rayon: slub colours (50/37.5/12.5), black slub (40/30/30)

V-Neck T-Shirt

Unisex Premium V-Neck T-Shirt

A welcomed alternative to rounded collars, this v-neck t-shirt is a comfortable and soft addition to anyone's wardrobe.

Product Details:

  • Semi-fitted unisex

  • Material: 100% airlume combed and ring-spun cotton

  • Exception: athletic heather (90% airlume combed and ring-spun cotton/ 10% polyester)

  • Durable fabrics 4.2 oz or 142 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Shoulder taping for a soft feel and clean look

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton
    ​

Women's Premium V-Neck T-Shirt

Give your everyday look a more stylish dimension with this comfortable and feminine v-neck t-shirt. With a modern slim fit and incredible softness, it's the perfect premium choice.

Product Details:

  • Slim fit women

  • Material: 100% airlume combed and ring-spun cotton

  • Durable fabrics 4.2 oz or 142 g

  • Pre-shrunk fabrics that won't shrink with washing or drying

  • Side-seamed for a more tailored and flattering fit

  • Direct to garment printing using water based ink for an eco friendly result

  • We work with fair and responsible apparel suppliers that use sustainably sourced cotton

Size Chart

Once you select the type of T-shirt or garment you want to personalize, you will be redirected to the product page where you can select the size and color you want for your t-shirt.

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If you are unsure what is your exact size, there is a button called "What's my size" and this option will help you determine your exact size by answering some questions.
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Once you are done answering the questions in the selection, you will be given the size that most like fits you. Here's how it looks like :
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With this option, it will be much easier for you to determine your exact size and it is more accurate since you will have the option to choose a brand and input the size you use for that specific brand.


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