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Order Info
26 articles
FAQs when Creating an Order
Can you prepare the design for me?
Do I receive a digital version/proof of my order?
I've placed an order - what happens next?
What guidelines should I keep in mind when I send my photos?
What is a design editor and how does it work?
What Is Your Return Policy And Quality Guarantee?
Where can I find my drafts?
Why is a specific color or size unavailable for purchase?
Can I add text in a foreign language and special characters?
Can I cancel or modify my order?
Can I preview the version that goes to print?
Can you change background of a template for me?
Can you edit a design for me?
How can I reorder a design?
How can I upload my image/designs?
How do I delete a photo?
How do I save the design I have created?
How to place an order?
Color and Pixelation Issues
Received a Damaged Product or Have a Quality Issue?
There is a typo in my text
What do I do if my order is not syncing on the app?
What if I experience technical problems using Optimalprint?
What if I get an error entering my post code?
What if my order has arrived incomplete or missing parts?