We take great care to ensure your order arrives in perfect condition. If you’ve received a damaged product or have concerns about its quality, follow these steps:
Take a Photo
Snap a clear picture showing the damage or quality issue. This will help us assist you faster.Contact Us
Live Chat: Use the "Get more help" button below the latest message in the chat to connect with us.
Need Help Finding Our Live Chat? This article, "How do I contact Optimalprint?" provides instructions on how to access our live chat.
Resolution
Once we receive your report, our team will review your case and provide the best possible solution.
If you want to know about our quality guarantee, please visit this article: What Is Your Return Policy And Quality Guarantee?
If the shipper has reported that your package was damaged, please get in touch with us immediately. We’re here to help!