At Optimalprint, we are committed to delivering products of the highest quality to our valued customers. If you encounter any issues with your order, our support team is here to assist you promptly and effectively.

If you have any concerns regarding color consistency or overall product quality, please contact our support team within 14 days of receiving your order. We will investigate the issue and work with you to find a satisfactory solution.

If you receive defective or damaged products, such as those incurred during transit or errors in quantity, please notify our support team. We will cover the costs of replacing your order and expedite the process to ensure your satisfaction.

To guarantee the accuracy of your personalized products, we rely on the information and images provided by our customers. We advise proofreading all text and ensuring images are of high quality before finalizing your order. Products containing typos or pixelated/blurry images are not eligible for our quality guarantee. If you require a new order with corrected text or images, you will be responsible for the associated costs.

Ensure that the shipping address provided is accurate and complete to prevent delivery issues. If an insufficient address or unclaimed shipment leads to the package being returned, it will be disposed of. A new order with updated address information will require you to cover the associated expenses.

Personalized products, crafted specifically for each order, are not eligible for returns. We appreciate your understanding in this matter.

For any issues regarding your order, please contact us through our live chat. If you are already in chat, please click or type "connect to an agent" after interacting with our chatbot so that we can assist you with the issue regarding the order you received.