If you are experiencing technical problems, please try these steps:
If you're experiencing issues completing an order on Optimalprint, this guide addresses common causes and provides troubleshooting steps to help resolve the problem.
Try a different device: If you are using our mobile site or app, it might help to try our site on a desktop computer. Alternatively, if something isn't working on your desktop, try using the site through your smartphone or tablet.
Try a different browser: A browser is the program you use to access web pages. Most people use either Internet Explorer / Edge, Firefox, Chrome or Safari.
Try clearing your cache: Websites will often place small pieces of code known as "cookies" on your computer. Cookies are supposed to speed things up, but might occasionally conflict with access to other websites. Clearing your cache removes all the cookies you have collected and can remove potential conflicts. This is a different process for every browser. You can find out how to clear your cache here.
Check for error messages: Look for any notification on the page that might explain the issue.
Verify image uploads: Ensure all images or files for personalized products, such as photobooks, are completely uploaded to prevent incomplete orders.
Stock Availability Problems
Premium Envelopes: These may not be available; consider standard or no envelopes as options.
Posters or T-shirts: Some sizes or types might be out of stock. Always review the product page and explore alternatives if necessary.
Tote Bags: Variants and colors may sell out. Check back for restocking or select other options if possible.
Address-Related Issues
Incorrect domain usage: Ensure you are using the correct website for your delivery region, e.g., Switzerland-specific domains for Swiss deliveries.
PO boxes unsupported: Update your address with a physical location as PO boxes are not accepted.
If you have tried all these methods and your problem has not been solved, please connect to our agent. We would like to help you as quickly as possible, so it would be great if you could include the following details:
A clear explanation of the problem you've experienced
Your Optimalprint registration e-mail address
The type(s) of device you have tried (smartphone, tablet or PC)
The type(s) of browser you have tried (Firefox, Internet Explorer, Chrome, etc)
A screenshot of any error/warning messages
The details about your device, IP address and browser.
Screenshots of error messages encountered during checkout, if applicable.
You can get this information by following the link (https://www.whatsmybrowser.org/) and sending us back the link that appears in the middle of the screen.
If you aren't sure of any of these details, don't worry! Connect with our live agents and we`ll be happy to help.