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Mugs FAQs
Updated over a month ago

Mugs Product Specification


Ceramic Mugs (11oz and 15oz):

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  • Material: Ceramic. All mugs have gloss finish (not matte)

  • Size: 11 oz / 300 - 325ml. H: 96mm. Ø: 80 mm.

  • Size: 15 oz / 425-450 ml. H: 117mm. Ø: 87 mm

  • Colored Mugs: White exterior with a coloured inner and colored handle.

  • Microwave, oven and dishwasher safe

  • Printing: Standard and Panoramic

Enamel Mugs (12 oz):

  • Material: high-quality lightweight Enamel

  • White coating with a silver rim

  • Size: 12 oz / 355 ml

  • NOT dishwasher or microwave safe

  • Printing: Standard and Panoramic

Heat Sensitive Magic Mugs (11oz):

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  • Material: Ceramic. Mugs have a gloss finish (not matte)

  • Size: 11 oz / 300 - 325ml. H: 96mm. Ø: 80 mm.

  • When filled with a hot drink the heat sensitive mugs black surface fades to reveal images

  • The handle will be black

  • NOT Microwave safe, hand wash only

  • Printing: Standard and Panoramic

Latte Mug (17oz):

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  • Material: Ceramic

  • Size: 17 oz

  • Microwave, oven and dishwasher safe

  • Printing: Standard and Panoramic

Design editor for Mugs


After selecting your preferred mug type on the product page, you'll seamlessly transition to our user-friendly design editor.

Our mug design editor is designed for simplicity and ease of use. It boasts the following features:

For Legacy Website

  • Add the pictures you desire, and you can upload them either straight from your device or from Google Photos, Facebook, Instagram, or Dropbox.

    Note: Please make sure the images are high resolution and with a DPI over 300).

  • You also have Add Text, Layouts, and Formats.

  • Under 'Formats,' you have the freedom to customize your mug. Choose the type of mug, its size, photo area, and color, all tailored to your preferences.

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  • At the top, you have the summary of the product specifications as well as "Undo" and Redo" buttons and also a 3D preview and a normal preview.

  • You also have the “Save to drafts” button, which allows you to save your design for later use

  • When you are finished with the editing, simply click the button “Add to basket” to proceed to checkout

Legacy website: United Kingdom, Canada, Sweden, Danmark, France, Ireland, Nederland, Germany, Norway, Belgique, Switzerland, Singapore, Brazil, Italia, Spain

For New Websites

  • Add the pictures you desire, and you can upload them either straight from your device or from Google Photos, Facebook, Instagram, or Dropbox.

    Note: Please make sure the images are high resolution and with a DPI over 300).

  • You also have Add Text, Layouts, and Product.

  • Under 'Formats,' you have the freedom to customize your mug. Choose the type of mug, its size, photo area, and color, all tailored to your preferences.

  • At the top, you have the summary of the product specifications as well as "Undo" and Redo" buttons and also a 3D preview and a normal preview.

  • You can save your work by clicking "exit then" and "save and exit", which allows you to save your design for later use.

  • When you are finished with the editing, simply click the button “Add to basket” to proceed to checkout

New website: Australia, USA, New Zealand


Important:

  • Before placing your order, it's crucial to review the preview to ensure everything is as you want it.

  • Should you encounter an error message, don't overlook it. Follow the instructions provided, usually indicating an issue with the image.

  • Remember, the maximum image size allowed is 30 MB, and we accept JPEG and PNG formats.

Do you print inside the mug?

Currently, we only offer printing on the outside of the mugs. You can personalize the exterior with your design, but the interior remains unprinted.

Mug formats and layouts

The specifications of our mugs are as follows:

  • Standard 11 oz (325 ml) white ceramic mug.

  • Height 96 mm, diameter 80 mm.

Formats

You can choose two formats:

  1. Simple photo mug: it has the photo(s) facing you when holding it and only half of the mug contains photo(s)

  2. Wrap around photo mug: the photo(s) are displayed from handle to handle so regardless whether you hold the mug with your right or left hand you will always be facing a photo

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Layouts

  • Layouts available for simple photo mugs:

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  • Layouts available for wrap around photo mugs:

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Will all my mugs arrive in one parcel?

Typically, we make every effort to ship all items purchased in a single order together for your convenience. For instance, if you've bought mugs, they're most likely to be packaged and dispatched together. However, there is a possibility that they might be separated into multiple parcels if you've ordered a large quantity.

Regardless of the shipping arrangement, you will receive all the necessary tracking links via email. Additionally, you can easily access these tracking details in the Order History section of your Account.


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