How to Cancel or Edit an Order After It's Been Placed

Important to note:

⏱️ You can cancel your order within 30 minutes of placing it.

After this time, your order enters production and can no longer be canceled.

❓Why can’t I cancel after 30 minutes?

To ensure fast turnaround times and efficient delivery, we begin processing and producing your order shortly after it’s placed. This includes preparing your items for printing, reserving materials, and queuing the job in our production system. Once that process has started, we’re unable to make changes or halt the production—your order is already being made specifically for you.

If you used the wrong address, selected the wrong quantity, or need to edit your design, you can cancel the order (if still within the 30-minute window) and place a new one with the correct details.

👉 Using our new website?
Please see this guide: How to cancel an order on the new website

1. Visit the Optimalprint website for your region and log in to your account:

2. Log in to your account.

Hover your mouse over the “Account” icon in the top-right corner (tap it on mobile), then select “Your Orders.”

3. Locate your order in your Order History and click “Cancel Order.”

4. Select a reason for cancellation when prompted and confirm the cancellation.