All Collections
Payment & Promotions
My payment attempt has not gone through
My payment attempt has not gone through
Updated over a week ago

If your payment attempt has been declined, please follow these steps to troubleshoot the issue:

  1. Verify Card Details: Confirm that you have entered the correct debit or credit card information, including card type, cardholder name, card number, expiry date, and CVC/security number (found on the back of your card), along with the billing address.

  2. Check Available Funds: Ensure that you have sufficient funds available in your account or credit limit to cover the transaction.

  3. Try Different Browser: If you're still unable to place the order and you're confident that your account has adequate funds, the issue might be related to your internet browser. We recommend trying a different browser such as Chrome, Firefox, Edge, or Safari.

  4. Clear Cache and Cookies: Clearing your browser's cache and cookies can sometimes resolve payment issues. Instructions on how to clear cache and cookies vary depending on the browser you're using, so refer to your browser's support documentation for guidance.

  5. Contact Your Bank: If the problem persists after trying the above steps, we recommend contacting your bank. Payment declines can occur for various reasons, including daily withdrawal or purchase limits, or risk checks performed by your bank. Your bank can provide further insights into why the payment was declined and assist you in resolving the issue.

By following these steps, you should be able to troubleshoot and resolve the declined payment issue. If you continue to experience difficulties, please don't hesitate to reach out to our customer support team for further assistance.

Did this answer your question?