We prioritize local printing whenever feasible, ensuring efficiency and minimizing environmental impact. However, there are occasions when your orders may not be available locally. In such cases, we seamlessly redirect them to the nearest print house in our network that can fulfill your order promptly and efficiently.

When "standard" shipping method is chosen, a red notice that customs fees may apply to your orders depending on your location and local regulations is shown at checkout.

Standard delivery methods do not have the associated costs of customs billed in, and therefore may be charged when arriving to the destination country!

As the recipient, you will be responsible for covering any associated costs to ensure the smooth delivery of your package.

When "express" shipping is chosen, this method already has included the customs fees within the charge, and you should NOT be billed for the customs within entree. In rare instances where you are unexpectedly asked to pay customs fees to claim your package, we kindly request that you contact us immediately to find a solution.

If you have already payed for an express method, or if no customs was shown at checkout, provide us with the receipt of payment or a copy of the invoice detailing the incurred charges and we will promptly review the situation and facilitate reimbursement for any eligible fees incurred.

We cannot resend undelivered orders if the post returns them to us. All undelivered orders are automatically recycled. Please contact us if you accidentally entered the wrong address and the order hasn't been shipped, or there was some other problem with the delivery.

If you can't find your parcel, don't worry! Follow these steps to locate it and get the help you need.

Start by checking the tracking link provided in your order confirmation email. This link gives you the latest updates on your package's location.

If the tracking link indicates that your package has been delivered, but you haven't received it, try the following:

If you still can't find your parcel, contact our support team for further assistance.

If the tracking link shows that your package is still in transit, consider these points:

If your parcel is missing despite checking the above steps, our support team is here to help. Contact us with your order details, and we'll assist you in locating your package or arranging a replacement if necessary.

We understand that waiting for a package can be stressful, and we're committed to ensuring you receive your order. Follow these steps, and let us help you resolve any issues with missing parcels.

Once we printed your order, and we prepare it for shipping, a shipping label will be automatically generated along with a tracking link which will help you follow the delivery progress.

Usually, an email is automatically sent from us to your registered email address which contains the tracking link. However, if you did not receive an email from us, you can find the tracking link in your account by following the steps below:

​Note: This is for the Legacy website
​

1. Log in to your account and click on “Your orders”:

2. Choose the order you wish to track, and there you should have the tracking link (or multiple links if the order is split into multiple packages)

Legacy website: United Kingdom, Canada, Sweden, Danmark, France, Ireland, Nederland, Germany, Norway, Belgique, Switzerland, Singapore, Brazil, Italia, Spain

Incomplete or Missing Items in Your Order
​

2. Log in to Your Account:

- Go to our website and log in to your account.

- Navigate to the “Your Orders” section.

3. Review Order Details:

- Select the relevant order.

- Check if there are multiple tracking links under the order details. Each tracking link corresponds to a separate package.

4. Track Each Package:

- Click on each tracking link to view the latest delivery status.

- Note that packages might arrive at different times.

Legacy website: United Kingdom, Canada, Sweden, Danmark, France, Ireland, Nederland, Germany, Norway, Belgique, Switzerland, Singapore, Brazil, Italia, Spain

New Website

1. Check Your Shipping Confirmation Email

- Locate the shipping confirmation email we sent when your order was dispatched.

- This email contains tracking numbers for each package. Make sure to check all tracking numbers.

2. Log in to Your Account:

- Visit our New website and log in to your account.

- Navigate to the “Orders” section.

3. Track Each Package:

- Click on each tracking link to view the latest delivery status.

- Note that packages might arrive at different times.

Contact Support: If you’ve checked all tracking links and some items are still missing, please contact our customer support team for assistance.

Be Patient: Sometimes, one package might arrive earlier than others due to various shipping factors.

By following these steps, you can ensure that you have all the information needed to track your packages and receive your complete order. Thank you for your understanding and patience!