💬 What should I do if I receive a damaged or faulty product?
If your product arrived damaged or defective, we’re here to help.
Please contact our live chat support and share a clear photo of the affected item showing the issue. This helps us assess the situation and offer the best solution. Once we review the photos, we’ll confirm your claim and arrange a replacement, credit, or refund as appropriate.
✅ Good to know: You don’t need to return the damaged items—you may keep or discard them as you prefer.
🖨 Why was the default text printed on my order?
The product was printed exactly as it was designed in your file. If default placeholder text appears on your item, it means it wasn't removed or customized during personalization.
📝 Tip: Placeholder text is shown in each design to highlight editable areas. To remove it, click around the place cards in the editing platform to locate the text box, then delete it. If you want the place cards to be blank, they will be printed that way. Need help? Contact our live chat support for assistance.
📛 I received my cards with all the same name – what happened?
We’re sorry the names were not printed as expected. This can happen if the personalization details were not saved correctly—especially when editing on a mobile device.
📷 Please contact our live chat support and we’ll be happy to assist you. Sharing a screenshot or photo of the issue can help speed things up.
🙁 What if I’m not satisfied with the product I received?
We want you to be happy with your order. If you're not satisfied with the quality of your product or if there's an issue on our end, we're happy to offer a free reorder or refund.
For fast help, please connect with our live chat support so we can review your case and provide the best solution.