Where do I enter the discount code?
Where do I enter the discount code?
Discount codes can be entered in the shopping cart. You must have a product in the shopping cart to enter a discount code.
What can I do if I have forgotten to use a promotional code?
What can I do if I have forgotten to use a promotional code?
We are sorry to hear that you have not been able to use one of your promotional codes. In this case, connect to our live agent with the ID (identifier) of your order and the discount code you wanted to use and we will refund the difference.
Why my discount code doesn't work?
Why my discount code doesn't work?
If your discount code isn’t working, please review the following common reasons:
Minimum order value is not reached: Most discount codes require a minimum purchase amount. If the discount code was found on our website, the minimum value will be clearly mentioned—typically at the top of the homepage.
Discount code has expired: If the code was shared on the website, the expiration date can usually be found at the top of the homepage next to the code. If you received the code via email, the expiration date will be included in the message.
Discount code is entered incorrectly: Please ensure the code is typed exactly as provided, with no extra spaces before or after.
Discount code has already been used: Many codes are for one-time use only.
Another discount code is already applied to the order: Only one discount code can be used per order. Discount codes cannot be combined.
The discount code belongs to another store: Make sure the code was issued by our store and not a third-party site.
Some items in your order are not eligible for the discount: Eligibility will be indicated where the discount code is displayed—either on the website or in the email where you received it.
Discount codes do not apply to shipping fees: Discounts are only valid for the product(s) in your order, not the shipping cost.
The discount code contains “APP”: This means the code can only be redeemed via our mobile app and will not work on the website.
Important notes about discount application:
Apparel: Discounts are applied only to the garment (e.g., T-shirt) and not to the cost of the print or design.
Posters: Discounts apply only to the poster itself and do not extend to frames added to the poster.
Free Shipping Codes: Discounts apply only in the specified platform stated in the email. For example, some codes may be valid only in the app and will not work on the website, or vice versa.
How do I redeem a discount code?
To successfully apply your discount code:
Add your desired items to the basket.
Enter the discount code in the provided field before proceeding to checkout.
Please note: Discount codes must be applied before you complete your order. It is not possible to redeem a code after the order has been placed.
Some discount codes may be valid only for specific products, categories, or promotional campaigns, and this will be mentioned when the code is provided.
Can you extend a promotion/discount code for me to complete my order?
Can you extend a promotion/discount code for me to complete my order?
We cannot extend discount codes that have expired. We frequently launch special offers, please download our Optimalprint app for access to the latest offers.
How can I access special promotions and discounts?
How can I access special promotions and discounts?
The easiest way to use and access special offers is via our Optimalprint app available for Android and iOS.
You can also follow us on Facebook and opt-in to receive our special offer emails by going to your account settings and checking the 'Email News and Offers' box.
Applying a voucher code or discount code is easy. Once you are on the shopping basket page, simply enter the Code in the box under 'Voucher Code' and apply before proceeding to checkout.
Follow us on social media and stay tuned for more discounts:
Facebook: https://www.facebook.com/Optimalprint/
Instagram: https://www.instagram.com/optimalprint/
The discount in the website was not applied in the cart
The discount in the website was not applied in the cart
The discount displayed on the homepage will be automatically applied to your cart when you add the discounted product.
Can I get a sales email to send questions about quotes for company orders?
Can I get a sales email to send questions about quotes for company orders?
Optimalprint is only for small and personal orders. For company orders, it is advised to place your order with Gelato, which is a business platform and a sister company of Optimalprint. You can contact them at https://www.gelato.com/contact.