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Optimalprint Plus cancellation and refund policy

Updated over 5 months ago

We want to ensure you have a clear understanding of our refund and cancellation policies for the Optimalprint Plus membership. Please review the information below based on your membership usage and website version.

Unused Memberships (No Orders Placed)

Applicable only for the Legacy/Old Website:

If you have not used your Optimalprint Plus membership for free delivery:

  • Full Refund: You are eligible for a full refund of your membership fee if requested within 14 days of purchase.

  • How to Request: please connect to our live agent directly to cancel your Plus membership.

Used Memberships (At Least One Order Placed)

Applicable if you placed the membership accidentally:

If you have used your Plus membership for free delivery:

  1. Refund Eligibility: Your refund eligibility is based on the delivery cost savings:

    • No Refund: If your savings on delivery costs exceed the membership fee.

    • Partial Refund: If your savings are less than the fee paid.

  2. How to Cancel:

    • Within 14 Days of Purchase:

      • Contact customer service via chat to request a refund of your membership fee, minus any delivery savings.

      • Important: Canceling your membership will result in the loss of any remaining store credits, Plus discounts, and free delivery benefits.

      • You will receive a confirmation email titled, “We’re sorry to see you go.”

    • After 14 Days:

      • A refund is no longer available, but you can deactivate the automatic renewal.

      • You will continue to enjoy free delivery and all Plus benefits until the membership end date, with no further charges.

How to Deactivate Automatic Renewal (New Website Only):

  1. Log in to Optimalprint on a desktop or laptop browser.

  2. Click the person icon in the upper right corner of the website to access your account, then select "Manage Subscription".

  3. On the Subscription page, click "Manage this subscription" and then "Cancel Subscription".

  4. You will continue to enjoy free delivery and all Plus benefits until the membership end date, with no further charges.

Note: If you are using a Legacy/Old website, please connect to our live agent directly to cancel your Plus membership.

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