Due to our recent website update, we've encountered an issue with our payment system that may result in an international transaction fee being applied to your order if placed in the United States. This occurs because our payment processing facility converts the transaction to the currency of our headquarters in Norway, leading to the additional bank fee. We are diligently working to resolve this issue and sincerely apologize for any inconvenience it may have caused you.
While we are working to resolve this as quickly as possible, please reach out to us with:
Screenshot of the extra charge on your order
Value of the surcharge
Order ID of the placed order
We will initiate a refund for any charges occurring from this issue.
Once again, thank you for your understanding and patience!