If your payment method has been declined, please do one of the following:

- Confirm your debit or credit card type, card number, expiry date, verification/security number (on the back of your card), billing address.

Note: The billing address must match those associated with your credit card.

- If you still can't place the order and you are sure you have sufficient funds on the card/account, then it might be related to your computer. In this case we suggest you try a different internet browser, for example Chrome, Firefox, Edge or Safari. You can also try clearing your cache and cookies. This is a different process for every browser. You can find out how to clear your cache here.

- Contact your bank

Note:  Check with your bank about adjusting daily withdrawal or purchase limits. Payment being declined may be due to these limits set by your bank.

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