If your tracking information says that your package has been delivered but you still can't find it, then:

- Verify the shipping address in your account under Your Addresses (also shown in your shipping confirmation email)

- Look for an attempted delivery note

- See if someone else has accepted the delivery on your behalf (family members, neighbors, colleagues etc)

- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

If you are still not able to locate your order and it is past the estimated delivery date promised by us, please contact us and we will assist you further.

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