If your payment attempt has been declined, please do one of the following:
- Confirm your debit or credit card type, cardholder name, card number, expiry date, CVC/security number (on the back of your card) and billing address.
Note: The billing address must match those associated with your credit card.
- If you still can't place the order and you are sure you have sufficient funds on the card/account, then it might be related to your computer. In this case, we suggest you try a different internet browser, for example, Chrome, Firefox, Edge or Safari. You can also try clearing your cache and cookies. This is a different process for every browser. You can find out how to clear your cache here.
- Contact your bank
Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment being declined may be due to these limits set by your bank. In addition, there may be risk checks performed by your bank which has caused the rejected payment attempt.