We cannot resend undelivered orders if the post returns them to us. All undelivered orders are automatically recycled. Please contact us if you accidentally entered the wrong address and the order hasn't been shipped, or there was some other problem with the delivery.
Articles in this section
- How can I check the status of my delivery?
- How can I contact the shipping provider?
- What if my order is marked as "delivered" but I have not received it?
- When can I expect my order to arrive?
- Are Optimalprint products eco-friendly?
- Can I collect my order at a pick up point or store?
- Can you deliver an order to two separate addresses?
- Enjoy Free Standard Shipping in the App in the UK! *Valid only for Photo Books, Calendars and Cards (excl. samples)
- How can I change my default delivery address?
- How fast will my order arrive?