Blurry photo

If your photo is printed as blurry, then it is likely due to that the original photo was blurry. Blurriness is not always easy to see – but you can by zooming in. If the image becomes exceedingly fuzzy, then it is likely a blurry photo.

Unfortunately, with blurry photos, it is little you, or we can do to fix the image. The best option is to replace the photo with another photo with a higher resolution and DPI.

Pixelated photo

To ensure the best result, we recommend that your photos have 300 DPI for the size of the print. Photos with a range of 150-300 DPI will most often print with good quality, while photos with less than 150 DPI or much more than 300 DPI will be bad quality prints. Always ensure that you select the highest resolution versions of a photo you have.

TIP: If are not sure where to find the resolution and DPI of a photo, here is how to do it:

• iOS Mac users: Right-click the image or hit Control and click. Then, select Get Info from the context menu. You will then see a small pop-up window containing all the information about the picture.
• iOS Mobile devices: Long press on the photo to pop up the action menu and choose Info from the menu list. You will then open the detailed information about the selected image file, including file format, size, dimensions, camera, device, DPI, etc.
• PC with Windows users: Right-click on the image, left click on Proprieties, then left click on Details. There you will see all the information about the picture.
• Android phone users: On the desired image, click the 3 vertical dots representing the options, then choose details

Note that apps like Whatsapp, Facebook Messenger, iMessage, Instagram, and Facebook all compress your photos, so the photo might like good on your screen, but it will not always print well.

If it is a friend who has sent you the photo, please ask the friend to send you the file via email, Google Photos or Dropbox as those services don't compress the files.

Also, make sure that all the subjects are well-lit in your photo. Natural light is the best option but otherwise, secure that the brightness of the image is high.
Watch for movement in the photo, especially with babies, since motion captured in a photo will appear as a blur which is not always detectable in resolution.

If the above has not solved your issue, you can always contact us through our support channels (through email or a live chat agent) after our chatbot has tried to resolve it. You can access our chatbot HERE, and our support is 24h/7d.