If you’re not satisfied with the quality of the products, get in touch within 14 days after receipt, and we’ll do everything we can to investigate and find a solution.
Colour consistency
We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity, we will cover the costs of a replacement order.
Typos or pixelated images
We strongly advise our customers to proofread the text they are typing and the photos they are uploading to be of good quality, as Optimalprint does not proofread before printing, so the products printed with typos and pixelated/blurry photos are not covered by our quality guarantee. Should you want to submit a new order with an updated text/image, you will be liable for the costs of the new order.
Wrong Address
If you provide an address that is considered insufficient for the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
Returned by Customer
We currently do not support returns due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.