I have a membership, how can I verify if it is applied to my account?
I have a membership, how can I verify if it is applied to my account?
Existing Plus members will continue to receive free shipping at checkout. If free shipping isn’t applied to your order, please connect with a live agent by typing or clicking "connect to an agent" in chat. For help finding our live chat, please visit this link.
When will my subscription end?
When will my subscription end?
The membership will continue as is and will end 12 months from the purchase/renewal date.
Will my subscription end if I reactivate my account?
Will my subscription end if I reactivate my account?
No, you will still enjoy your subscription benefits on the New websites.
I don't want the subscription that was added accidentally. What should I do?
I don't want the subscription that was added accidentally. What should I do?
If the subscription was added accidentally to the order, we refund but only for the difference between the amount paid for the subscription and the shipping fee without the subscription.
If Plus was placed but no product order, you will be given full refund.
I purchased Plus in new website, how can I cancel it?
I purchased Plus in new website, how can I cancel it?
Go to your Profile.
Click on Manage Subscription
Under the active subscription, click "Manage this subscription".
On the bottom part of the screen, click on "Cancel subscription"
Important reminders:
Only one subscription per customer account.
Cancel anytime, but only applies to auto-renewal
Refunds for canceled subscription only applies to unused subscription or whenever .
I bought Plus membership last year but it’s not showing that I have it
I bought Plus membership last year but it’s not showing that I have it
Existing Plus members will continue to receive free shipping at checkout. If free shipping isn’t applied to your order, please connect with a live agent by typing or clicking "connect to an agent" in chat. For help finding our live chat, please visit this link.
Related article: