Avoid using photos obtained from messaging platforms like WhatsApp, Facebook Messenger, iMessage, Instagram, and Facebook, as the quality may have been compressed. Our system only accepts JPEG and PNG formats.

Whenever possible, use the original photos. If you receive an image from a friend or family member, kindly ask them to send you the file via email, Google Photos, or Dropbox, as these platforms do not compress files.

Provide the original photo taken with your digital camera, preferably in the highest resolution available (measured in pixels/DPI). A minimum resolution of 300 DPI is required to ensure sharp printing quality.

For photo collages, it's advisable to utilize smaller-sized photos because they undergo compression to fit the frame. Uploading photos with excessively high resolutions may result in pixelation.